Supplier Responsiveness
See who’s waiting
on whom.
Desk measures how long suppliers take to answer you, and how long you take to answer them, from the mail you actually send and receive. In business hours, across the whole team.
What would you like to try?
Simulated suppliers and data. Nothing leaves your browser.
Every supplier,
two bars.
Your median reply on the left, theirs on the right, on the same scale. Long bars on the right are suppliers making you wait. Long bars on the left are suppliers you’re making wait.
Quoting. Acknowledging.
Confirming. Replying.
Each reply is read for what it is: a quote, an acknowledgement, a confirmation, a shipment, an invoice. Auto-replies never count. Desk gives the median for each, over the last week, month or quarter.
Numbers you can
take into the room.
Built from the mail itself, from the day you connect.1
Matched by thread
Each reply is paired with the email it answers through Outlook’s own conversation, not by reading subject lines.
Business hours
Monday to Friday, nine to five in your timezone, with US federal holidays if you want them. Weekends count against no one.
Every send counts
POs mailed from your ERP through Outlook count too, because Desk reads Sent Items.
Medians, with the sample
Fewer than ten threads and the figure is dimmed and marked thin.
No grades
There is no score to argue about. Just the times, and the threads behind them.
Shared by the team
Response times cover the whole workspace, not one buyer’s inbox.
Every number opens.
Turn one supplier’s quarter into a review. Response times, quoting record, what’s still open, and the points the evidence supports. Click any figure and the emails behind it open beside it.
Desk is more than Responsiveness.
Every module works from the same inbox, the same suppliers and the same team.